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Order & Payment Policy

Prices & Payment Methods:

Prices and calculated totals are in Canadian Dollars CAD (C$). We accept Canadian domiciled Visa, MasterCard, American Express Cards for payment. At the time of purchase an authorization is processed for your total order amount and payment(s) are processed when product(s) are confirmed shipped. All prices are subject to change without notice.


Shipping charges for your entire order are collected at the time your initial payment is processed. Your Shipping Estimate also includes any items that are on back order, including Special Order items that ship separately.

Please Note: does not offer Credit or Order Financing, Net Terms, CODs or Purchase Orders as forms of payment.

Account Holder Terms:

All purchases are the sole personal responsibility of the party that registers as the Account Holder regardless of whether or not a business name has been provided. The Account Holder also confirms that they are authorized, or have been provided authorization, to use any payment method provided to make a purchase should the payment method be in another party’s name. Where a Business Name has been provided, the Account Holder also confirms that the business has authorized any purchase transactions and that they are jointly responsible and liable for payment.

Order Authentication & Verification:

All orders are subject to Account Holder Authentication & Verification Procedures that are necessary for your and our protection from credit card fraud and/or identity theft. Failure to provide correct information will cause a considerable delay in the approval and processing of your order. All orders are subject to approval by our Authentication & Verification Dept., as well as Authentication with the Card Issuer. If your order is delayed or pending approval you will find this status reported in your “Order Status” details. A copy of your personal identification and a signed authorization may be required to complete Card Issuer Verification and Authentication.

Sales Tax Information: collects GST or HST on all orders and PST on orders shipping to and/or within British Columbia. Sales tax estimated in our Shopping Cart are based on the HST rate of 13% and are recalculated during final checkout based on your confirmed Province and Shipping Address.

Product Availability:

Due to our commitment to ship as fast as possible, your order may ship in full, or in part, from any one of our Canadian distribution centers. You will find the stocking status for each item on the product detail page, as well as, availability for each item to be ready for pick-up by the carrier. When searching for compatible products (i.e. paper towels that fit dispensers, or lids that fit cups or containers), these items are listed under “Related Products & Accessories” on the product detail page.


At we do our best to provide the most accurate and timely information on our products and services. Our site uses advanced electronic automation with human intervention in maintaining our site information. It is possible that on occasion an error may appear on our site. In the event of such an error has the absolute right to disallow any transaction by a user of the website in which would be adversely affected. This may include the cancellation of order(s) placed with our company after an order confirmation has been sent or following its shipment. We reserve the right at any time to collect from customers the value of any amount(s) received unjustly due to errors or omissions on the Website, products shipped in error or otherwise.

Coupon Codes:

Coupons are limited to 1 Coupon per order and cannot be combined with other Coupons or Customer Special Pricing Discounts. Where Coupons have been used in addition to Customer Special Pricing Discounts, Special Pricing and/or Coupons used will be subject to cancellation.

Refunds and Returns:

If you are not entirely satisfied with your purchase our staff is here to help. You have 15 calendar days to return or exchange an item from the date you purchased it to be eligible for a full refund and/or exchange or store credit.

To return an item, the item must be unused and in the same condition that you received it. The item must be in the original packaging. After receiving your item, we will process your refund. The money will be refunded to the original payment method used during purchase. For credit card payments it may take 5 to 10 business days to reflect on customers’ card depending on chosen banking firm and policies. If the product is damaged in any way, or it has exceeded the 15-calendar day return period Perfect Solutions reserves the right to reject any return/exchange or refund requests. Anything returned after the 15 days will result in an in-store credit only. The customer will be responsible for paying any shipping costs or restocking fees. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted.

All special-order items are non-refundable. Should you have any questions on how the return policy is structured please do not hesitate to contact us at (236) 425-2225.

Order Cancellation:

Due to our commitment to process orders quickly we begin to pick and pack all orders after receiving your order. Should we need to cancel your order, we will contact you by phone to discuss alternative products.

Product Substitution or Replacement:

Occasionally, substitution of a product purchased may be necessary due to temporary Manufacturer or Regional product availability or the Manufacturer has discontinued and replaced their product with a new code. If this is the case with a product purchased, we will ensure that we will only substitute items of equivalent, equal or higher value.

Special Orders & Seasonal Products:

Special Orders cannot be cancelled once submitted. Special orders cannot be returned. When viewing the product detail page you will find these items advertised as Stocking Status: “Special Order – No Returns” or “Seasonal Stocking – No Returns”. Availability is also displayed as to the time frame in which we estimate receiving your Special Order. These products are not stocked, are subject to extended lead times and require us to make a special order with the Manufacturer to bring this product in specially for you.

When checking your “Order Status” the estimated shipping date of any Special Order items is displayed. This date is only an estimate of when we anticipate delivery to our distribution center from the Manufacturer. Orders greater than 10 cases of a product are considered a Special Order if inventory on hand is not available to fill your order.