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Privacy Policy

Important: This Privacy Policy contains legal obligations and forms part of our Terms and Conditions of Use. Please read this Privacy Policy before using this website.

Last Update: October 15, 2021

Users’ (referred to as “you” throughout this Privacy Policy) privacy is important to cares about how your information is collected, used and disclosed and is committed to protecting your privacy online.

This privacy policy (the “Privacy Policy”) describes how collects, protects, uses and discloses information collected about you on this website (the “Website”).

Application of Privacy Policy

The Privacy Policy applies only to information collected about you by through the Website and does not apply to information obtained or disclosed in offline correspondence, at Inc. locations or through other personal contacts with Inc. representatives.

The Website may contain links to third party websites (the “Links”) that are not controlled or operated by Inc. The Privacy Policy does not apply to any of these Links and Inc. is not responsible for the privacy practices of any Link operators. To determine how your information will be treated when accessing or using the Links, you must read the privacy policy, if any, of each of the Links.

Acceptance of the Privacy Policy and any revisions thereto

By accessing or using the Website you agree on your own behalf, and on behalf of any entity on whose behalf you may act (“your Entity”), to accept the Privacy Policy. If you do not accept the Privacy Policy you must not access or use the Website. Inc. may, at any time without notice or liability, revise the Privacy Policy by updating this posting. You should periodically revisit this posting to review any revisions to this Privacy Policy. If any revision is not acceptable to you, you must cease accessing and using the Website. If you continue to access or use the Website after any revisions are e posted you will be deemed to have accepted those revisions.

Collection of Information

“Personal information” generally means any information that identifies you as an individual other than your job title and business contact information. Inc. collects personal information when you choose to register for an account, purchase products, request information or assistance, or provide feedback through the Website. The personal information Inc. collects from you during these activities includes: your name, username, and password. Inc. also collects non-personal information each time you access or use the Website. The non-personal information Inc. collects includes your URL; IP address; browser and operating system information; and the location (country and province) where your server is located. Inc. uses “cookie” technology to track user preferences and activities on the Website. Cookies are small amounts of data that are transferred from Inc. server to your computer’s hard drive for record-keeping purposes. Cookies may store a variety of non-personal information about how you use the Website. If you do not wish to accept cookies, you have the option of blocking or disabling cookies. However, please be aware that you may be unable to place orders using the Website if you do block or disable cookies.

Choice and Opt-Out Options does not collect your personal information unless you choose to provide it. If you do not wish to have Inc. collect your personal information, you must not register for an account, purchase products, request information or assistance, or provide feedback through the Website.

If you establish an account through the Website, you have the option of receiving emails regarding special offers and updates about products and services. You may decline or unsubscribe from such communications at any time by adjusting the settings of your account profile.

Our Commitment to Your Security: is dedicated to making sure that you enjoy a secure shopping experience. This site has security measures in place to protect the loss, misuse and alteration of the information under our control, including 2048-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required. The Security Lock is displayed on all pages related to protecting your privacy and data and during your Checkout process.

Protection of Personal Information Inc. has implemented reasonable physical and technical measures to protect your personal information against loss or theft, unauthorized access, use or disclosure. For example, the Website uses Secure Sockets Layer (“SSL”), an industry standard security protocol which encrypts information you enter while using the Website. Inc. periodically reviews its security measures, however, there are some things that you can do to help protect the security of your personal information as well. You should not disclose your password to any individual unless such individual is also a duly authorized representative of your Entity with a need to know such information and is made to comply with the Website Terms and Conditions of Use. You also should sign out of your account, close your browser window and clear your browser cache upon completing your use of the Website.

Use of Personal Information Inc. may use your personal information for (a) processing orders; (b) administering manufacturer’s warranties; (c) providing any requested information and resolving problems; (d) providing promotional information; (e) troubleshooting problems with the Website and improving the Website; (f) improving the products and services offered to customers; (g) enforcing the Website Terms and Conditions of Use; (h) such other uses for which you may consent from time to time (i) as otherwise permitted or required by law (j) give credit and order payment history to financial credit reporting agencies who may share it with others and (k) provide account, order and customer details to Card Issuers and Law Enforcement Agencies in support of preventing and/or investigating potential cardholder fraud.

Disclosure of Personal Information Inc. may disclose your personal information to third party service providers for the purposes outlined above provided that (a) discloses only the personal information the third party service providers need to deliver the services; and (b) the third party service providers agree not to use the personal information for any purposes other than for the purposes of providing services to Inc. or to you on Inc. behalf (c) If you make a purchase through the Site, your name, telephone number and shipping information must be provided to third party shippers such as Canada Post, UPS, FedEx, Purolator etc. to deliver your purchase. There may also be instances where we ship an item directly to you from one of our Manufacturers or suppliers. In these cases, we only provide your shipping details, item(s) ordered and telephone number for the sole purpose of shipping your order and these arrangements are bound by strict confidentiality agreements. Inc. reserves the right to disclose your personal information and order payment history to credit reporting agencies, or if required to do so by law or legal process or otherwise requested by any law enforcement officer or agency acting under colour of law. In addition, Inc. reserves the right to disclose your personal information in order to (a) enforce the Website Terms and Conditions of Use; (b) protect and defend the rights or property of Inc.; or (c) act in urgent circumstances to protect the safety or security of the public or users of the products or the Website. Inc. does not sell, rent or share its customer lists to third parties for marketing or commercial purposes and operates in strict compliance with the personal information security requirements under the Personal Information Protection Act (British Columbia), Personal Information Protection Act (Alberta) and the Personal Information Protection and Electronic Documents Act [PIPEDA] (Canada).

Retention of Personal Information Inc. may keep your personal information for so long as is necessary or appropriate to carry out the purpose(s) for which such information was collected or for such longer period as may be required by applicable laws and regulations.

Social Media and Public Forums is committed to respecting your privacy, confidentiality and feedback. We respond to all inquiries to assist our customers and users of this website directly by phone or email. By accepting’s Privacy Policy and Terms & Conditions users of this website agree to non-disclosure of any information as governed by Privacy Acts. You also agree that user, account and order information is confidential and proprietary (including private messages, employee information, details of any order, account status or confidential account or trade information) and will not be posted or reviewed in any Social Media messages (i.e., via Twitter, Facebook, Google etc.). In compliance with the Canadian Privacy Act (PIPEDA) and our Customer Privacy Policy publicly communicating or sharing information regarding our customers or their business on any unsecure or unregulated public forums is not permitted. It is further agreed that any breach of these conditions may result in account and/or order cancellation and does not release users from these Privacy terms. It is also agreed that any disputes between parties will remain confidential.

Comment Policy: Any comments posted to our social media pages, or messages sent to us through those platforms, will be reviewed from time to time. Customer service and support are not provided through social media pages, public forums or via any other means other than by phone. While we are not able to reply to individual posts, comments and messages they will be handled on a case-by-case basis and responded to when deemed appropriate. We reserve the right to edit, remove or report to authorities comments that meet any of the following conditions: a) are contrary to the principles of the Canadian Charter of Rights and Freedoms; b) are racist, hateful, sexist, homophobic, defamatory, insulting, threatening, discriminating or hurtful to a business, individual or group; c) put forward, unproven or inaccurate accusations against us, individuals or organizations; d) are aggressive, vulgar, indecent, rude, abusive, coarse, violent, obscene or pornographic in tone or content; e) are offensive, defamatory, disparaging or include defamatory statements about us, an individual or another organization; f) are not sent by the author and/or posted by anonymous sources; g) are put forward for phishing or spamming purposes; h) are written in a language other than English or French; i) are solicitations, advertisements, or endorsements of any financial, commercial, political or non-governmental agency; j) contain personal information about you, our employees or any other person; k) are unintelligible or irrelevant to the Page; l) encourage or suggest illegal activity; m) are repetitive or spamming of threads.